Help & FAQs

Got a question? We’ve got answers. Whether it's about your order or our seafood sourcing, we want to help you as quickly as possible. Dive into our FAQs below for commonly asked questions. If you're not finding what you're after or need to speak to someone, get in touch with us here.

Our Seafood

What's all this about British tuna?

In recent years, the number of sightings of Atlantic Bluefin Tuna (BFT) in UK waters has been increasing. This has led to a growing interest in the species from the science community, the recreational fishing community, and the commercial fishing sector. Following consultation between these stakeholders that began in 2020, the first co-designed CatcH And Release Tagging (CHART) programme for Atlantic Bluefin Tuna (BFT) was piloted in English waters in 2021. In 2022 CHART was expanded to include 25 charter vessels, operating from mid-August to mid-December. This expansion of CHART has led to over 1700 tags being deployed over the two seasons culminating in 1052 dedicated CHART fishing trips with over 2800 paying anglers participating in the programme.

This year so far CHART has tagged 1117 fish and still has 7 weeks remaining.

We are planning to go onboard one of the vessels mid November. So look out for more tuna madness.

What is our sourcing policy?

At Henderson To Home, we're dedicated to sourcing seafood responsibly, right from the British Isles. We've got a solid relationship with fishermen we trust and who use low-impact methods we have seen for ourselves!

Soon, we'll be introducing you to the boats and fishermen we work with. It's our way of giving you a peek into the supply chain for each of our products. We are committed to transparency and helping customers understand our supply chain. 

Our produce is 90% wild, caught using;

Hand diving - our scallops are picked from the seabed by hand, by brave, committed divers in the Isle of Mull and Brixham. This means minimum disturbance to the seabed enabling stocks and the wider ecosystem to continue to thrive, unlike the devastating impact of dredging the seabed.

Pots - crab, lobsters, langoustines and Torbay prawns are all pot-caught, meaning the open mesh frame pots are baited and placed on the seabed to attracting shellfish who climb in over a 24 hour period.

Rod & line fishing - exactly as it sounds, this is small volume line fishing, starting from just one rod on the back of a boat. This eliminates bycatch as there are no unwanted discards - anything not of size is returned live to the sea - and is a minimal-stress method.

Small gillnets - these generally have low environmental impacts with minimal seabed interaction. The size of fish caught can be determined by the mesh size, helping to avoid catching juvenile fish.

Rope growing - mussel seeds go into a sock around a long rope. On the water, the sock with the rope is connected to buoys, dropped into the water, and left to grow in the ocean for at least a year. After one year, juicy mussels are bursting through the socks.

Farming - we use Chalk Stream trout from Hampshire, and Loch Duart salmon from Scotland - both farmed sources rather than wild. Stocks on wild salmon and trout are so low that farming is the only possible option for us. Both have lots of further information on their website.

Sometimes we buy from bigger 8-crew boats around the coast who are able to catch bigger, prime fish such as turbot and brill, from deeper waters and in inclement weather. These boats make longer trips than the day boats and can fish when the majority of our small crew day boats cannot, but commit to short tows to ensure quality of the landings.

In British waters the ecosystem is so diverse that you could eat a different fish every day of the year - incredible seafood is on our doorstep, and shouldn't need to be shipped from the other side of the world. Enjoying seasonal produce is one of the best ways to lower the impact of a diet that includes seafood.

What is the seafood seasonality?

Some fish are caught year-round, but the below gives a general indication of in-season choices you can make.

Spring: March, April, May

Brill, Bream, Lemon Sole, Megrim, Mackerel, Plaice, Pollock, Turbot,  Whiting

Summer: June, July, August

Brill, Herring, John Dory, Mackerel, Megrim, Plaice, Sprat

Autumn: September, October, November

Anchovy,  Brill, Monkfish, Megrim,  Pollack, Red Mullet, Sea Bass

Winter: December, January, February

Bream, Brill, Lemon Sole, Megrim, Monk, Pollack, Red Mullet, Sea Bass,  Sprat,  Turbot,  Whiting

Our Broadcast

What is the WhatsApp broadcast?

Want to be the very first to know about our special catch of the day? Just hop on board our WhatsApp channel at 07771 232 122! You'll receive our fishermen’s updates right on your phone, so you can order the freshest fish as soon as it hits the dock every Tuesday or Wednesday morning. 

Remember, it's first-come, first-served! You can place your orders directly from the broadcast channel for a Wednesday, Thursday or Friday delivery straight to your doorstep. Be sure to get your orders in by Wednesday at 7pm so our team can prepare and pack your box for punctual delivery.

How do I get the WhatsApp broadcast?

Just pop our number 07771 232 122 into your contacts on WhatsApp, then shoot us a quick message saying you'd like to join the broadcast. Our friendly team will get you added to the list and send you the fish list bright and early on Wednesday morning.

How do I order from the WhatsApp broadcast?

Simply respond to the latest broadcast message with the items you would like to order and our customer service team will be in touch to help you complete your order. It's as easy as that!

Orders & Delivery

Is your packaging recyclable?

We know that protecting the environment starts with the choices you make at home - from food consumption to packaging. Our cardboard delivery boxes are fully recyclable via domestic waste collection and our gel ice packs are re-usable. We do use plastic vacuum-sealed bags for fillets and fish which have to be disposed of. We went through lots of iterations for our packaging to ensure safety and cooling as well as to reduce waste and use of plastic.

Brixham Harbour runs a net recycling programme that helps the commercial fishing nets that are used in the area be recycled - stripping them of metalwork, rubber and rope, and then the materials are re-used.

Can I order by phone or email?

Ordering online is simple, it should only take a few minutes, but if you prefer to order over the phone, just join our broadcast channel on WhatsApp at 07771 232 122 to get the latest landings from our fishermen and place your order over WhatsApp. Be sure to get your orders in by Wednesday 10pm for a guaranteed Friday delivery.

How long will it take to receive my order?

We deliver every Wednesday, Thursday and Friday. Just make sure you place your order by 7pm on Monday for Wednesday delivery, by 7pm on Tuesday for Thursday delivery and by 10pm on Wednesday for Friday delivery. Our teams a a day to get your fish prepped and packed with care and ship punctually. On your delivery day, from 8am to 5pm, our couriers are on the road, delivering nationwide with a smile. 

We’ve teamed up with Pedal Me for fast and friendly e-cargo bike deliveries in London and APC for guaranteed next-day delivery for the rest of the country. And for that extra peace of mind, we've got tracking included with every order.

Can I track my order?

Once your order has been shipped on your delivery day, you will receive delivery updates from our courier partners. We’ve teamed up with Pedal Me for fast and friendly e-cargo bike deliveries in London and APC for guaranteed next-day delivery for the rest of the country. If you are not going to be in, you do have options to allocate a safe place or deliver to a neighbour.


How can I get help with my order?

Please email us at

What days do you deliver?

We deliver every Wednesday, Thursday and Friday. On your delivery day, from 8am to 5pm, our couriers are on the road, delivering nationwide with a smile. 

We’ve teamed up with Pedal Me for fast and friendly e-cargo bike deliveries in London and APC for guaranteed next-day delivery for the rest of the country. And for that extra peace of mind, we've got tracking included with every order.


What is your return policy?

To start a refund, you can contact us at If your claim is accepted, we’ll send you a refund notification via email.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards. Please note that live animals might not survive to transport. In that case, please cook them straight away and put them in the fridge/freezer as they are safe to consume.


We will notify you once we’ve inspected your claim, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.